Client Behaviour Policy
We are committed to providing our clients with the best possible service. However, despite best intentions, the real world can throw surprises. In such situations, we remain committed to set things right at the fastest possible given the constraints. Here is an example of a situation:
You decide to place and order and tell that you will need installation in approximately so and so time. We agree to it as we have sufficient sub contracted teams at hand to handle the flow of orders. However, per practical experience, we have noticed that at certain times, a sudden rush gets created. At such times, you may have to wait a bit as we will be working to get the next available team as fast as possible. Please note that installation of wood floors, decks, facades is a highly skilled and specialised job. We can not simply take any carpenter from the market and engage him to install the products. These skills take some time to develop inorder to deliver the top level of installation quality that we expect from them.
Hence, we request your patience in the matter if such a situation develops. Please note, we will not tolerate any form of verbal abuse or harassment from our clients. If a client engages in verbal abuse or harassment, we may terminate our relationship with them.
Examples of Verbal Abuse
- Shouting, screaming, or cursing
- Name-calling, insults, or threats
- Personal attacks or derogatory remarks
- Any other behaviour that is intended to intimidate, demean, or humiliate
By placing an order with us and releasing advance, you are agreeing to our standard terms and conditions of business as stated in the quotes shared with you and the above Behavior Policy.
